Thinking Out Loud

April 27, 2017

The Courtesy of a Reply

church email etiquette

This a pet peeve of mine. Churches and Christian organizations get many, many e-mails and other types of communication every day, and while this can be overwhelming, the ones that aren’t newsletters, bulk mailings or spam represent an individual who is expecting some type of reply.

I was reminded of this again when I was housecleaning old emails. A guy had shared with me how he and his wife had tried every local church in his town, and had run out of options. So I suggested something more informal: House churches. I did some research for the area where he lived and gave him contact information, but also made some of the contacts myself. A month later, I get this:

Dear Paul,

We have never heard a word from anyone in any of the home groups that you sent your e-mail to. I guess they aren’t interested in having anyone new join their group. The fact that no one even took the time to send an e-mail was very disheartening and made us realize this probably isn’t the type of group we wanted to be associated with anyway.

I can’t imagine if Christ were on this earth that he would ignore anyone who showed an interest….maybe these groups are missing the mark.

Again Paul, thanks for your help. You were very kind and we did appreciate your efforts.

No, no, no! My efforts are useless unless they get results. This couple deserved better.

But honestly, this scene plays out tens of thousands of times per day. I can’t tell you the letters I’ve written to churches, ministry organizations, missions, etc.; letters written on behalf of myself or others; letters that nothing in them to suggest that I would be the kind of person that you would want to simply ignore. And probably there are people reading this who this has happened to as well.

We live in an interconnected world where even local church congregations have to potential to make a global impact. But if you put yourself out there online, you have to be prepared to be approached on a wide variety of issues. You also have to remember that when you ignore a letter written by a fellow-human, you are being less than what Christ intended. Being ignored hurts. Hurting people is just dumb.

Some response is better than no response.

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