Thinking Out Loud

February 24, 2017

Family Christian Stores: The Final Curtain

This article posted several hours ago at our affiliate blog, Christian Book Shop Talk

Christianity Today reported the sad news on Thursday (2/23) afternoon:

All 240 Family Christian Stores Are Closing

More than 3,000 employees in 36 states will be laid off in the liquidation of one of the world’s largest Christian retailers.

fc-logoMore than two years ago, suppliers forgave Family Christian Stores $127 million in debt so that it could remain open. Today, the chain—which bills itself as “the world’s largest retailer of Christian-themed merchandise”—announced it is closing all of its stores after 85 years in business.

Family Christian, which employed more than 3,000 people in more than 240 stores across 36 states, blamed “changing consumer behavior and declining sales.”

“We had two very difficult years post-bankruptcy,” stated president Chuck Bengochea. “Despite improvements in product assortment and the store experience, sales continued to decline. In addition, we were not able to get the pricing and terms we needed from our vendors to successfully compete in the market.

“We have prayerfully looked at all possible options, trusting God’s plan for our organization,” he stated, “and the difficult decision to liquidate is our only recourse.”

Tyndale House Publishers chairman and CEO Mark Taylor called the stores “an important outlet for Christian books, gifts, and Bibles for many decades.”

“All of us at Tyndale House Publishers feel a sense of grief over Family Christian’s decision to close the entire chain of stores,” he stated. “Family’s millions of customers now have even fewer options for finding these wonderful, life-giving products…

continue reading here

Publisher’s Weekly had a different store count:

…Family Christian Stores, which emerged from bankruptcy in 2015, is closing all of its outlets due to changing consumer behavior and declining sales, the company announced Thursday. The Christian retailing chain operates 266 stores in 36 states.

According to various sources, a board meeting was held at FCS’s Grand Rapids headquarters on Wednesday afternoon to determine whether the beleaguered retailer would close or finance another year. To continue, the board members wanted to see a path to profitability by 2018, the sources said…

continue reading here

Michigan Live reported:

…The announcement on Thursday, Feb. 23, did not specify a timetable for the liquidation, which will affect more than 3,000 employees at more than 240 stores in 36 states…

…”We had two very difficult years post-bankruptcy,” said company president Chuck Bengochea in a news release, that blamed changing consumer habits and declining sales for the decision.

“Despite improvements in product assortment and the store experience, sales continued to decline. In addition, we were not able to get the pricing and terms we needed from our vendors to successfully compete in the market.

“We have prayerfully looked at all possible options, trusting God’s plan for our organization, and the difficult decision to liquidate is our only recourse.” …

continue reading here

This is a very sad turn of events for our industry. It is a loss that is both significant numerically and also symbolically. It represents the further demise of brick-and-mortar Christian retail, and all the fellowship and ministry that these stores bring, at the hand of online vendors.


Christian Book Shop Talk reported extensively on this subject; to read recent stories click this link.

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1 Comment »

  1. Management at Family was the worst ever. There was no training at all for management. The President of this company should have been fired 2 years ago. The company got 127 million dollars of product for nothing and could not make a profit. You talk about poor management. You were the bet at it. The buyers had no idea as to what they were doing. No planning what so ever, The good buyers were fire and were not replaced with capable people. If you are going to let someone go you should have a replacement ready. Well Family did not.

    I did sell Family and took a hit for $163,000.00. It will take years to recover this.

    I feel bad for all the hard workers in the ware house and store level These people try their best to save this company. The management and that so call President was the problem. This company did not have to shut down. It should have closed some non profit stores and got smaller and profitable. They just did not know how to run a business.

    Comment by dan — February 24, 2017 @ 3:18 pm


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