Sometimes you want to go where everybody knows your name
And they’re always glad you came
~Theme from Cheers TV-Show
It was a heated congregational meeting that had been called nearly twenty years ago to address the implications of the rapidly growing church going to a two service format on Sunday mornings. The usual pros and cons were being kicked around when a woman at the back stood up and voiced an issue I hadn’t foreseen; “But we won’t all know each other.”
I never thought of that.
This was a church where, heretofore, everybody knew who everybody was. The kind of thing you expect in a rural church environment. Suddenly, that was about to change, and there was apprehension if not plain fear about the implications of going to church on Sunday morning and not being in command of the first and last names of all the people in the auditorium.
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Some churches have always resolved the identification issue by having a bulletin board at the back with photos of “Our Church Family.” A local church in our area raised the quality standard on this a few years back. When the professional company doing their photo directory was done, the church was presented with a couple of beautiful, framed wall prints showing everyone’s directory photo and name alphabetically. I’m sure it is often referred to, given that church’s size.
Another option is name tags. Besides the risk of the pin-type tearing clothing — many churches opt for the lanyard type — I’ve always felt it reminiscent of the “elder” name tags worn by the Mormon (LDS) missionaries who come knocking at your front door at inopportune times. But some churches thrive on this system, with visitors quickly assigned a quickly-scribbled Sharpie version which, I’m quite sure, would make seeker-friendly advocates like Bill Hybels shudder in horror; although it beats asking visitors to stand up and give their names, a practice I sincerely hope has disappeared by now.
It also raises an issue I don’t have space to get into here: The artificiality of the “turn around shake hands” type of forced fellowship. Or name tags themselves. If you click the image on the name tag at right, it will take you to a blog post on that subject.
Then there are various types of mixers including Newcomers Lunch, where established church leaders get to know recent arrivals; or the “Guess Who’s Coming to Dinner?” events where, each quarter, people alternate between being a “host” or being a “guest” at a mystery house with mystery guests. (You can even heat things up by sending the charismatic-leaning, Arminian Smith family over for lunch with the conservative Calvinist Jones family; but who gets the Black family with their ten children?)
Of course, the organic approach to getting to know people is small groups. You won’t know everyone, but you’ll build deep relationships and strong community with the others in your group. And possibly at that point, knowing everyone’s name won’t be so high a priority.
Which brings us to church directories.
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When my oldest son was about six I showed him an entry in our church’s directory where one couple’s name was listed, but there was no address or phone number. It was easy to see why if you knew that he worked for the RCMP. (U.S. readers: Think FBI.) So I asked him, “Why do you think they don’t have an address?”
His answer was; “They’re homeless.”
I then explained the nature of his job, and the notion of privacy. There are other examples I can think of where families have chosen to opt-out completely from even having their names listed, but in most small and medium-sized churches, a church telephone directory is still considered useful, even though some online people haven’t picked up a phone handset in years; so most people participate.
Directories easily fit into the collection of things listed above (name tags, photo boards, etc.) but offer something else: A means to get in touch, or stay in touch with other people in your church throughout the week. You can call the kid’s teacher to see if he left his Bible in the classroom, ask the worship leader’s wife for the title of the book she mentioned in the lobby, and e-mail the woman who said she had a great recipe for carrot cake. You can see where people live, and the names of their children.
I am convinced that these directories — with or without photos — are in another category altogether, and sincerely believe that, where feasible, every church should have one.
Especially in an age of e-mail.
I know there will be pushback on this — some people will not want their e-mail address published — but I am convinced that we live in an electronic world where not having e-mail is like buying a house and taking down the mailbox. I believe there is potential for abuse, but it is outweighed by the contact that can take place between church family members.
As a business owner who does a monthly e-mail newsletter, I’m always tempted to steal e-mail addresses from directories, but we’ve learned over time that we’re better off initiating contact some other way before pursuing electronic communication. However, one local church meets this problem halfway by giving business owners a back page to list their name, the name of their business, the nature of their business, and business phone and e-mail information.
That same church also has a strong push for people to submit photos. They produce their own directory, and so there isn’t the hesitation associated with commercial photographers trying to sell families additional prints and print packages.
In an environmentally-conscious world, some churches have put their church directory online. A login is necessary so that only members and adherents can access the information, though the same login allows those listed to update their own data.
At the other end of the spectrum, in another church that we are actively involved with, the directory is simply a list of names and phone numbers. No indication of where people live or if they drive a great distance for worship. No opportunity to send an e-mail; which really grates on my wife and I, who use online communication extensively.
The other major liability of that system is that children under eighteen are not listed at all. I’m not sure I can even begin to grasp what kind of message that sends to, for example, the teens in the youth group. (“You’re not really part of our church family.”) It’s an oddity that sticks out all the more if your kids are accustomed to seeing their names in such a publication. The church in question doesn’t really have a large number of children. Coincidence?
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Send me a postcard, drop me a line, stating point of view
Indicate precisely what you mean to say…
~Lyrics from the Beatles, “When I’m 64″
In a world where privacy concerns dominate so many discussions, and insurance companies advise churches against anything with the faintest hint of liability, the idea of a church directory may seem like a throwback to a bygone era; however this writer is sold on them. I even keep a few old ones now and then as a sort of yearbook of memories of what the church family looked like in the past. Once in awhile, I discover someone in the church family who only lives a few blocks away, or someone who lives next door to someone with whom I’ve recently shared my faith journey.
I also remain absolutely convinced that creating e-mail community is absolutely essential, especially as various factors seem to add to the isolation people experience. Your church may prefer to do this through Facebook community; but do update the thing now and then, okay? Computer contact is not the same as face-time, but it’s better than nothing. And those with hesitation can always choose to opt-out of listing their online address, but I find that most choose to share their full contact information.
Also, I cannot minimize the role that both standard telephone contact and e-mail contact can play when someone in the church faces an urgent need for prayer.
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If we’re a family, then family members talk to each other, right?
And church isn’t just something we do on Sunday.